Complaint·May 3, 2022

The Department investigated the allegation: Residents not assisted in a timely manner. Based on interview of facility staff and residents as well as record review of the facility call system log Resident R1’s pendant was temporarily out of order on 12/1/21 and replaced on 12/2/21. The log does not show that R1 used the call system on 12/1/21. Facility notes recorded that once the facility was notified that R1 needed assistance, a facility Nurse responded and assessed R1 per protocol. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED. The Department investigated the allegation: Staff not responding to residents call button. Based on interview of facility staff and resident R1 as well as record review of the facility call system log, it is unable to be determined what time or if the resident used the pendant requesting assistance. The call system log did not record that R1 used the pendant requesting assistance on 12/1/21 at all. R1’s pendant was replaced on 12/2/21. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED. The Department investigated the allegation: Facility does not have proper equipment to assist residents. Based on observation of residents in their private apartments as well as interviews of identified residents and staff, the Department did not find that the facility has not provided proper equipment. Based on record review of the identified resident’s files, it was not determined that the facility had not provided equipment as ordered by Physician or as determined in facility assessment. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegation is UNSUBSTANTIATED. A copy of this report was provided and an exit interview was conducted with Administrator Paul Rocha.