Complaint·June 18, 2021

Licensing Program Analyst (LPA) Lady Cabrera the subsequent complaint visit. LPA spoke with Designated Representative Valerie Epps and delivered investigation findings regarding the above allegation. Administrator Shaun Rushforth was unavailable. The Department conducted interviews with staff and records reviewed. Resident (R1) had a history of falls while in the Memory Care Unit. R1 sustained falls while in care and was provided immediate assessment and/or assistance by the facility staff. R1 was sent to the hospital due to change of condition. Facility continued to monitor R1, conducted frequently safety checks due to R1 was at risk for falls, follow-up with medications, and monitor changes of condition. We have found that the complaint was Unfounded, therefore we have dismissed the complaint. Exit interview was conducted. Designated Representative was informed that as a COVID-19 precautionary measure, this report will be emailed.