Complaint·October 12, 2021

Licensing Program Analyst (LPA) Lady Cabrera the subsequent complaint visit. LPA met with Shaun Rushforth and delivered investigation findings regarding the above allegation. The Department conducted interviews with staff and records reviewed. Per records reviewed, Resident (R1) was a at risk for falls in the Memory Care Unit. The facility implemented a Care Plan, which indicates the interventions staff would use in order to minimize R1’s fall risk. On 09/12/2021, R1 sustained a fall and injury. R1 was hospitalized after the fall, but it was not found the fall occurred due to any neglect of facility staff. Based on interviews and records, R1 was provided immediate evaluation and assistance by the facility staff. R1 was sent to the hospital due to change of condition. We have found that the complaint was Unfounded, therefore we have dismissed the complaint. Exit interview was conducted. Administrator was provided with a copy of this report.