Complaint·July 5, 2023

On 07/05/23, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct an initial 10-day complaint inspection. LPA introduce self, stated the purpose of the visit, and met with Manager Mary Chum. LPA requested to meet with Administrator Elizabeth Perera-Moreland. Administrator was called and stated unable to attend meeting. Administrator authorized General Manger (GM) Virginia Jimenez to sign and receive report. GM arrived shortly. LPA spoke with Administator via telephone and discuss the findings. During the course of the investigation, LPA conducted interviews and reviewed records. It was confirmed there is no client that reside at the facility listed in the complaint. Therefore, the allegation above is founded to be UNFOUNDED, meaning they were false, could not have happened, and/or are without reasonable basis. We have therefore dismissed the complaint. An exit interview was conducted. A copy of this report was provided to GM, whose signature on this form confirms receipt of this report.