Complaint·February 23, 2024

Licensing Program Analyst (LPA) M. Flores arrived at the facility unannounced for subsequent complaint inspection. LPA discussed the purpose of the visit and the elements of the allegations with House Manager, Lisa Luna. Administrator, Elizabeth gave a verbal consent for this LPA to have this inspection with House Manager, Lisa Luna. LPA delivered the following findings: During the course of this investigation LPA reviewed facility files and completed interviews relevant to the complaint investigation. It was determined that the above allegations: Staff do not transport residents to hospital as needed and Staff force residents to attend day program are UNFOUNDED. This agency has investigated the complaint alleging, Staff do not transport residents to hospital as needed and Staff force residents to attend day program. We have found that the complaint was unfounded, therefore we have dismissed the allegations. An exit interview was conducted and a copy of this report was provided.