Complaint·June 22, 2022

On 6/22/22 at 9:16 AM Licensing Program Analyst (LPA) Malia Thao arrived unannounced to conduct a complaint inspection. LPA checked in at front desk and met with Administrator (ADM) Desiree Valero. LPA explained reason for inspection. LPA reviewed records and conducted interviews. LPA found that the facility issued a prorated refund to R1 for the dates of 5/27/22 through 5/31/22. R1 issued a written 30-day notice to vacate dated 4/24/22 to the facility front desk on 4/26/22. Facility noted the date of 4/27/22 as date notice was given by R1. Facility could not locate the written notice and did not record date of actual receipt of written notice by R1. S1 admitted the date of 4/27/22 is noted from another staff's verbal notice and did not receive or review the original written notice by R1. Therefore, the above allegation is unsubstantiated. Exit interview conducted. A copy of this report was given to Administrator Desiree Valero, whose signature confirms receipt of this report.