Complaint·May 18, 2023

LPA interviewed various residents through out the facility. It was stated to LPA facility took from 7 days to 3 weeks to fix AC units. As LPA toured the facility and went to all three floors, LPA observed thermostats to not be in working order. Example one thermostat in the hallway of the third floor East Wing was set to 80 degrees F and the temperature read 86 degrees F. In another hallway first floor East Wing was set to 74 degrees F and read 81 degrees F. LPA observed the stairwell door from the third floor open with the window open. Current outside temperature is showing at 91 degrees F 1. The Department investigated the allegation: Staff did not ensure HVAC was working properly. LPA toured the facility and observed facility to not be at a comfortable temperature. LPA observed thermostats at the facility to read at 79 degrees or above when thermostats were set to a lower temperature. Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 6 & Chapter number 8), are being cited on the attached LIC 9099D. Exit interviewed conducted with AD, copies of LIC9099, LIC9099C, and LIC9099D were provided.