Complaint·December 1, 2023

2. The Department investigated the allegation: Staff yell at residents in care. LPA interviewed various sources, none of the interviewees stated they have witnessed or heard staff yelling at residents in care. 3. The Department investigated the allegation: Staff do not ensure residents are provided bathing assistance in a timely manner. LPA interviewed various sources, some sources stated bath times are pushed back or not completed during the assigned shift due to time constraints. Opportunities are given to reschedule bathes. After observation, conducting interviews, and record reviews the following was found for all three allegations . Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are unsubstantiated. Exit interview was conducted and a copy of this report LIC9099 was provided to AD.