Complaint·December 1, 2023

3. The Department investigated the allegation: Staff are serving food that is not of quality. LPA interviewed various sources. Some interviewees stated there was boxed food for a short period of time due to facility having emergency repairs completed. 4. The Department investigated the allegation: Facility is not following resident's care plan. LPA interviewed various sources, none of the interviewees stated they have witnessed or heard of resident’s care plans not being followed. 5. The Department investigated the allegation: Facility is not delivering water for residents in care. LPA interviewed various sources, none of the interviewees stated they have witnessed or heard of residents not being given water during repairs. 6. The Department investigated the allegation: Facility staff threatened residents with an eviction. LPA interviewed various sources, none of the interviewees stated they have witnessed or heard of residents being threatened with an eviction. 7. The Department investigated the allegation: Residents are unable to properly maneuver throughout the facility. LPA interviewed various sources, some interviewees stated it was difficult to maneuver into the public bathrooms, but not the facility in general. After observation, conducting interviews, and record reviews the following was found for all seven allegations . Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) are unsubstantiated. Exit interview was conducted and a copy of this report LIC9099 was provided to AD.