Complaint·May 22, 2025

On 5/22/25 Licensing Program Analyst (LPA) M. Garza arrived to complete an unannounced complaint visit. LPA met with General Manager/Administrator, Desiree Valero, explained reason for visit and was permitted entry into the facility. LPA toured the facility and completed a health and safety check on residents in care. Residents observed in common areas, in rooms, dining area and outside. During investigation LPA completed interviews, gathered and reviewed documentation (resident roster with room numbers, staff roster, staff schedule, maintence logs, tested water temperatures, maintence repair receipts, water logs for the last 2 months). Interviews conducted show the facility has been having issues with water temperatures for approximately 2 months. Repairs to a main pipe, recirculation pump and cartridges have been completed. The facility is still pending additional work to be completed. Water temperature tested in rooms (W132, W326, W328, W330) tested below the required 105 degrees F. The preponderance of evidence standard has been meet per Title 22. The allegation listed above is SUBSTANTIATED. Deficiencies cited on 9099D. Exit interview completed with General Manager, Desiree. A copy of this report, deficiencies and appeal rights provided.