Complaint·May 20, 2021

Licensing Program Analyst (LPA) S. Moua conducted an unannounced complaint inspection on this date. LPA met with Administrator Louis and stated the purpose of the visit. LPA discussed the allegation. LPA interviewed staff and resident. Incident report of what happened was received by the Department. Resident confirmed she fell while walking to the phone. Resident confirmed staff assisted and care was sought after the incident. Records reviewed. Based on interviews conducted, resident's fall was not because of lack of care or supervision, and the allegation is Unfounded. Exit interview conducted.