Complaint·October 6, 2022

On 10/06/2022, Licensing Program Analyst (LPA) V. Gorban arrived at the facility unannounced to deliver findings on the above allegations. LPA was greeted by staff Mylene stated the purpose of the visit and was allowed entry into the facility. COVID precautionary measures were taken at the time of entry. The Department conducted interviews and reviewed records, including a copy of the signed Admission Agreement. Based on records reviewed, the resident’s family signed a contract/admission agreement. The resident’s family also confirmed a contract was signed. Interviews conducted with the facility administrator and resident’s family confirmed that an overcharged fee was not paid. This agency has investigated the complaint allegations above and found that the complaint was UNFOUNDED. No deficiency was observed. Exit interview was conducted. Copy of this report was printed and provided to Administrator Carlo Santos.