Office review·December 13, 2023

On 12/13/2023 an Office Meeting was held. Present at the meeting was : Regional Office Manager, Brenda White Licensing Program Manager, See Moua Licensing Program Analyst, Mary Garza Administrator, Marlene Galvez Administrator, Delia Galvez Administrator, Carlo Santos Direct Care Staff, Maricris "Mari" Magpili Direct Care Staff, Nicandrosunga Sungh The purpose of the meeting was to discuss what occurred when the LPA visited the facility on 12/5/2023 to open a complaint. During the meeting, LPM and RM discussed: - the expectation and professional conduct of the Department’s LPAs - the reason why complaints are opened under Personal Rights - how inspections are conducted Licensees, Administrators, and staff were informed that: - at no time should LPAs be deny entry - LPAs can take photos to assist in inspections Licensees, Administrators, and staff communicated their concerns with the LPA and what happened during LPA’s inspection to the facility and how they felt in their interactions with the LPA. RM, LPM, and LPA communicated that the intent of the Department is to remain professional and to continue to work with all parties. Exit interview completed. A copy of this report was provided.