Complaint·October 6, 2023

On 10/6/2023 Licensing Program Analyst (LPA) M. Garza arrived at facility to deliver complaint findings. LPA met with Direct Care Staff, Alma Alcantara and Licensee, Delia Galvez explained reason for visit and was permitted entry into the facility. A health and safety check was completed for residents in care. Residents observed in rooms and in common areas. Tour of facility was completed inside and out. During the investigation LPA completed interviews with staff and resident(s) and reviewed documentation (physicians reports, menus, grocery receipts). Records reviewed indicated the facility is making regular grocery purchases. The facility has menus for the residents, however, LPA observed soups and sandwiches are being served 5 of 7 days for most dinners. This does not meet the dietary nutirients for the daily allowances. The allegation above meet the preponderance of evidence standard per Title 22. The allegation is SUBSTANTIATED. Deficiencies cited per Title 22 on LIC 9099D. Exit interview completed with Licensee, Delia. A copy of this report and appeal rights given.