complaint·November 29, 2021

In regard to the allegation, resident not able to have visitors, W1 and W2 reported visiting R1 at the facility. R1 confirmed W1 and W2 visit the facility consistently. Witness 3 reported visiting R1 at the facility on 11/6/2021. According to facility visitor logs, R1 has had 13 visits from family members between 10/23/2021 and 11/6/2021. In regard to the allegation, facility does not have a working phone, LPA Williams observed a land line cordless phone in the kitchen. LPA Williams contacted the phone, which was functional and working. W1 and W2 both reported speaking to R1 using the facility phone. On 11/9/2021, the Reporting Party contacted LPA Williams via phone, and stated the concerns are not with the facility and that they would like to retract the allegations against the facility. This agency has investigated the complaint alleging the above allegations. Based on interviews, observation, and record review, we have found that the complaint was UNFOUNDED, meaning the above allegations could not have happened or is without a reasonable basis, therefore we have dismissed the complaint. An exit interview was conducted and a copy of this report was provided.