Complaint·August 17, 2022

Licensing Program Analyst (LPA) Katie Brown arrived at the facility unannounced to conduct the 10-day complaint investigation visit. LPA met with and explained the elements of the allegation with Kim Santos, Business Office Manager (S1). During the course of the investigation LPA conducted interviews as well as reviewed Resident (R1’s) facility file. Based on interviews and record review, it is determined that the allegation: Staff refused to provide resident with copies of R1’s monthly payment statements is UNFOUNDED. S1 has spoken to R1 and mailed documents including “Resident Detail Ledger” which includes a description of services and payments to the address R1 provided. R1’s Responsible Party confirmed that the facility has provided requested documents. This agency has investigated the complaint. We have found that the complaint was unfounded, therefore we have dismissed the complaint. No citations were issued during this visit. An exit interview was conducted and a copy of this report was provided to Kim Santos.