Complaint·July 19, 2022

Based on interviews and records, R1 received a full shower twice a week and as needed showers if resident experienced an accident. A photo was submitted to Community Care Licensing (CCL) indicating R1 had dried fecal material on foot. LPA was unable to determine from the photo if R1 had dried fecal material. Per Administrator, she was unaware of this incident. Per interviews, staff would shower R1 twice a week and more if needed and assist residents with hygiene needs. A photo was submitted to CCL regarding R1’s sippy cup with built in straw had mold. LPA was unable to determine from the photo if R1’s sippy cup had mold. Per Administrator, this was not reported to her. Per interviews, the sippy cups are soaked in one-part bleach and three cups of water over night and the morning staff will wash by hand. Based on interviews conducted, Resident’s (R1) family notified Administrator regarding missing personal belongings. R1’s belongings were not returned to R1’s responsible party upon discharge and a signed receipt was not provided. According to the Administrator, the day of R1’s discharge all personal belongings were found and provided to R1’s responsible party. Per records reviewed, R1’s Personal Property and Valuables form (LIC621) was not updated and did not indicate missing belongings. It was reported that staff did not notify resident’s authorized representatives of incidents and lack of communication regarding resident’s care; such as when R1 was scheduled for the flu shot, chest x-ray, urine analysis and blood work. It was reported R1’s responsible party was notified after R1 was seen by her primary physician. Per primary physician, in care homes where administrators are actively involved in all facets of care for their residents, they deem it more efficient to notify them of all the changes, so they can relate the messages and updates to the resident or their responsible party. Based on interviews and records reviewed, R1’s responsible party signed the flu and pneumonia vaccine consent, the new patient enrollment form and acknowledgement of their acceptance policies for R1 to be seen by the primary physician at the facility. Based on the interviews conducted and records reviewed the above allegations are UNSUBSTANTIATED. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.