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Inspection visit

Routine inspection

HEART TO HEART FAMILY CARE CENTER LLCLicense 1072089055 citations on this visit
5 citations recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Daiquiri Boyd arrived unannounced to conduct the Annual Inspection. LPA met with and explained the reason for the visit with Administrator (AD) Chao Vang. AD and one caregiver staff was at the facility. After serving breakfast to residents, AD had to leave to retrieve files at her home office. During this visit, LPA toured the facility inside & out. Resident rooms contained required furnishings and lighting. The bathrooms were found to be clean with faucets delivering hot water at 116.5 degrees. LPA observed required hygiene items, towels, extra bedding, and linens which were stored and available for use. The kitchen was clean, with necessary items and appliances. LPA observed required food supply and paper product storage. Medications are locked and centrally stored in a locked hallway closet. Common and activity areas were clean and occupied by residents throughout. There are visitation areas available inside and out. Doors and passageways are unobstructed throughout the facility. The Fire extinguishers were serviced 6/24/25 by Valley Fire Company. Citations were issued on this day for Resident and Staff files, fingerprint clearances, Building and Grounds, and Disaster Preparedness. Exit interview was conducted with AD and signature on this document confirms it's receipt.

Citations

5 citations recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 1569.17(c)(1)(A)Type A

    Based on records review, the licensee did not comply with the section cited above in one out of five staff which poses an immediate health, safety or personal rights risk to persons in care.

  • 1569.625(b)(2)Type B

    Based on records review, the licensee did not comply with the section cited above in 5 out of 5 files reviewed, which poses/posed a potential health, safety or personal rights risk to persons in care.

  • 87303(a)Type B

    Maintain facility in clean, safe, sanitary condition

    Based on observation, the licensee did not comply with the section cited above in one backyard exit gate is not operable, which poses/posed a potential health, safety or personal rights risk to persons in care.

  • 87463(h)Type B

    Annual routine visit with medical professional

    Based on records review, the licensee did not comply with the section cited above in 4 out of 5 files which poses/posed a potential health, safety or personal rights risk to persons in care.

  • 1569.618(c)(3)Type B

    Based on record review, the licensee did not comply with the section cited above 4 out of 5 persons which poses/posed a potential health, safety or personal rights risk to persons in care.

FAQ · About this visit

Common questions about this visit

What happened during the July 9, 2025 inspection of HEART TO HEART FAMILY CARE CENTER LLC?

This was an inspection of HEART TO HEART FAMILY CARE CENTER LLC on July 9, 2025. 5 citations were issued: 1 Type A (serious) and 4 Type B.

Were any citations issued to HEART TO HEART FAMILY CARE CENTER LLC on July 9, 2025?

Yes, 5 citations were issued (1 Type A, 4 Type B). The first citation was for: "Based on records review, the licensee did not comply with the section cited above in one out of five staff which poses a..."

What type of inspection was this?

This was an inspection. Inspections are conducted by CCLD as part of their licensing oversight.

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.