Complaint·March 22, 2024

On 3/22/24, Licensing Program Analyst (LPA) V. Gorban visited the facility to deliver findings. During this visit LPA met with facility Administrator (AD) Eddie Rangel and stated the purpose of the visit. During this visit LPA toured the facility inside and out and observed residents in care. Once the tour was complete, LPA discussed the findings with the AD. Allegation: Staff does not ensure facility door locks are in good repair. During complaint investigation the department interviewed facility staff and the Administrator. Based off of observations, the Administrator, staff, and residents interviews the facility door locks are in good repair. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Exit interview conducted, report signed and copy of this report provided to the Administrator for facility records.