Complaint·October 8, 2024

Allegation: Facility staff do not communicate with resident’s authorized representative. Based on interview and records review facility communicated with resident responsible party and communication was not denied. Allegation: Facility staff left residents in soiled diapers for an extended period of time. Based on interview and records review staff check on residents every 30 minutes. Allegation: Facility staff did not ensure restroom is clean and sanitized. Based on observations during facility visits on 7/12, and 9/13, the facility staff clean residents rooms daily to maintain rooms clean and in good repair. Allegation: The resident’s room is malodorous. Based on observations during facility visits on 7/12, and 9/13, staff interview and records review facility once observed staff clean residents rooms once notified by family, residents or staff. Although the above allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated. Report continues on attached LIC9099-A