Complaint·March 19, 2026

On 03/19/2026, Licensing Program Analyst (LPA) M Vega conducted an unannounced complaint investigation visit to the facility. During this visit LPA opened initial 10 day and delivered investigation findings regarding the above allegation. LPA was granted access to the facility by front desk staff. LPA met with Executive Director (ED) - Eddie Rangel. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegation: “Facility not following Admission Agreement” is UNFOUNDED. Per review of Facility roster, billing agreement, and admissions agreement. Billing agreement clearly states timeframes that coverage will be provided by third party for payment to facility. This agency has investigated the complaint and found it be UNFOUNDED meaning that the allegation was false, could not have happened or is without a reasonable basis. The complaint has been dismissed. An exit interview was conducted and a copy of the report provided to the Executive Director for facility records.