Complaint·December 2, 2021

On this date, Licensing Program Analyst(LPA) D. Ayers arrived at the facility unannounced to deliver complaint findings. LPA met with Beronica Galindo - Business Office Manager and announced the purpose of the visit. During the course of the investigation, the Department conducted interviews, reviewed records, and conducted facility inspections. During facility inspection, it was observed that facility was following proper COVID-19 safety protocols. Residents with a positive diagnosis or suspected to have been exposed were properly isolated. Facility had adequate supply of PPE which was being utilized appropriately according to required protocols. The facility followed all reporting requirements and communicated effectively with local public health representatives. Beginning 10/1/2021, facility staffing had been increased and augmented by temporary staff from an outside agency. New staff hired by the facility were properly trained and accompanied by fully trained staff during their initial training period. The above allegations are unsubstantiated. Exit interview conducted. A copy of the report was provided to the licensee via email.