Complaint·March 8, 2022

On this date, Licensing Program Analyst (LPA) D. Ayers arrived unannounced to deliver complaint findings. LPA identified himself and discussed the purpose of the visit with Executive Director Beronica Galindo. During the course of the investigation, the Department conducted interviews, toured the facility, and reviewed records. In December of 2021, Resident 1(R1) arrived at the facility from another facility without prior warning. Facility staff determined that this was an unsafe transfer and that they could not meet the needs of R1. Facility staff coordinated with hospital staff and the responsible party of R1 to have them admitted to a facility that coud meet their needs. The facility has hired and trained new staff, and was operating at below half of capacity of residents. The allegations are Unsubstantiated. No deficiencies were cited. A copy of this report was provided to the licensee via email.