Complaint·August 25, 2022

On 08/25/2022, Licensing Program Analyst (LPA) Walton arrived unannounced to commence a complaint investigation. LPA introduced self, stated the purpose of the visit and requested to meet with the Administrator. Administrator is not present in the facility. Facility staff contacted Administrator, Marilyn Gonzales, via telephone. LPA spoke with Administrator and received verbal permission to meet with Caregiver, Malou Simpson. LPA reviewed records and interviewed staff during today's inspection. LPA observed required training to be documented in the personnel files. LPA confirmed with facility staff that staff have the required annual training. This agency has investigated the complaint alleging: Staff do not have required training. We have found that the complaint was UNFOUNDED, meaning the allegation was false, could not have happened and/or is without a reasonable basis. An exit interview was conducted with Caregiver. A copy of this report was discussed and provided to Caregiver, Malou Simpson, whose signature on this form confirms receipt of this document.