Complaint·July 14, 2025

Page 2 - Unfounded This Department investigated the following allegations: Staff do not ensure resident has adequate hygiene supplies: On 5/6, 7/1 and 7/14/25 R1's apartment was observed to have hygiene supplies. Hygiene items such as tooth and hair brushes were well maintained and properly stored. Staff were interviewed and consistently stated that when additional supplies are needed, they would communicate with the Med Tech or Nurse to contact the Responsible Party. Staff do not ensure resident's safety from another resident: During the interview with the RP, it was noted that this allegation was noted in a previously investigated complaint. Additionally, R1's Service Plan dated 4/19/2025 notes suspicious or accusatory behavior related to distrust of men in the past. This behavior has not been reported by staff since moving to a new, private room. Facility does not provide resident adequate meals: During visits at the facility on 5/6 and 7/1/25, R1 was observed eating lunch once, dinner twice in the dining room and multiple snacks in the common area with other residents. Snacks and beverages provided by family were also observed available in R1's room. Based on interviews and record reviews, R1 has memory loss and may not recall what was served or eaten at meals. Service plan and Physician Report also note Dementia and Memory Impairment. This Agency has investigated the allegations listed above. We have found that the allegations are UNFOUNDED, therefore we have dismissed the allegations. There were no citations issued An exit interview was conducted and a copy of this report was provided. Page 2 This Department investigated the following allegations: Staff do not follow Physician's Orders: Copies of R1's Physicians orders were provided to this Department for the purpose of this complaint investigation on 5/6/25 by the facility. R1's Public Guardian also provided a statement of R1's medications. The Reporting Party has also provided documents of medications which have been ordered over the span of multiple years by different physicians and specialists. Interviews reveal that the facility conducts communication related to R1's medication and medical changes with the court appointed Public Guardian. Staff do not ensure resident's hygiene needs are met: R1 was observed on 5/6, 7/1 and 7/14/25 at the community. On 5/6 and and 7/1/25 R1 had been assisted with a shower. All dates listed above, R1 was observed in clean clothing wearing appropriate shoes. R1 was noted to be in the activity or seating area. R1's Service Plan dated 4/19/25 notes that R1 frequently refuses assistance with bathing or hygiene care. Staff do not allow resident visitation: R1 has a court appointed Public Guardian. Record review and Interviews have been conducted which outline the visitation for R1. Multiple interviews were conducted related to R1's visitations and visitors at the facility, the reports were inconsistent. Email communication was provided by different parties involved in R1's care for review which provides documentation of the visitation agreement. Based on interview and record review the above allegations are UNSUBSTANTIATED . Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur. There were no citations issued. An exit interview was conducted and a copy of this report was