Complaint·August 15, 2025

Licensing Program Analyst (LPA) Katie Brown arrived unannounced to conduct the initial complaint investigation, LPA met with and explained the reason for the visit and the allegation with Administrator (AD) Heidi Setty. Complaint findings were delivered during this visit. During the visit, LPA obtained resident file documents and conducted staff and resident interviews. Staff interviews were consistent; Memory care residents have access to a community phone and staff assist them to use it when transferred by the front desk. Resident (R1) receives calls and uses the phone often. R1 also chooses not to take calls at times. When asked about receiving phone calls, R1 answered, "yes". This Agency has investigated the allegation listed above. We have found that the allegation is UNFOUNDED, therefore we have dismissed the allegation. There were no citations issued. An exit interview was conducted, and a copy of this report was provided.