Complaint·September 17, 2025

This agency has investigated the complaint alleging “Licensee does not ensure facility has a certified administrator, Staff does not ensure facility is in good repair, Staff does not ensure facility is kept free of pests, Staff do not ensure scheduled activities are provided to residents.” We have found that the complaint was unfounded per documentation reviewed and based on visual inspection of facility nothing was observed to be out of compliance, meaning that the allegations were false, could not have happened or is without a reasonable basis. We have found that the complaint was unfounded, therefore we have dismissed the complaint. A Copy of the signed report was provided to Resident Services Director - Rupinder Singh for facility records.