Complaint·September 21, 2024

On 09/21/24, Licensing Program Analyst (LPA) L. Salazar arrived at the faciiity unannounced to deliver findings on the above allegation. LPA was greeted by caregiver, stated the purpose of the visit an was allowed entry into the facility. Administrator and Licensee arrived shortly after. This Department investigated the allegation, based on the interviews with Administrator and family, facility issued the refund to the Daughter of Resident R1 and not the grandson of R1. Based on the information received, we have found that the allegation, Staff did not issue a refund is Unfounded, meaning that the allegation is false, could not have happened and/or is without reasonable basis, therefore, we have dismissed the complaint. Exit interview conducted. A copy of this report was provided to Administrator at the time of visit. No deficiencies cited.