Complaint·January 27, 2025

On January 27, 2025, Licensing Program Analyst (LPA) Rachel Bruce conducted an unannounced complaint investigation visit to the facility for the purpose of delivering investigation findings regarding the above allegations. LPA was met by Sukhwinder Kaur, Caregiver who contacted administrator who gave permission to sign the forms. The Department has investigated the complaints alleging: Facility has pests; staff were not assisting with ADL's; Staff handled a resident roughly, and facility did not properly care for a resident with restricted health condition. Based on the interviews conducted and/or records review the above allegations are found to be UNSUBSTANTIATED. Although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated. A copy of this report along with appeal rights will be emailed to Administrator.