Complaint·September 7, 2023

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with Administrator Sasheila Grice and informed her the purpose of the visit. During the course of this investigation LPA reviewed facility files and interview staff relevant to the complaint investigation. It was determined that the above allegation: Staff spoke inappropriately to resident, and Staff dispensed medication to a resident without a prescription are UNFOUNDED. The evidence from the investigation indicated the S1 didn't speak to resident R1 inappropiately and didn't give R1 any medication as allegated. This agency has investigated the complaint alleging (Staff spoke inappropriately to resident, and Staff dispensed medication to a resident without a prescription). We have found that the complaint was unfounded, therefore we have dismissed the complaint.