Complaint·March 27, 2026

On 03/27/2026 Licensing Program Analyst (LPA) M Vega conducted an unannounced complaint investigation visit for the purpose of delivering the finding for the above allegations. LPA met with Executive Director - Norshell Brewer. During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegations: Staff did not comply with reporting requirements, Staff did not provide requested record(s) to resident’s representative in a timely manner and Neglect/ Lack of care and/or supervision resulting in resident's R1 AWOL (Absent Without Leave) are found to be UNFOUNDED. Staff respond appropriately to incident involving resident. Report was filed and Due to memory/dementia issues it is unpredictable when resident’s may act out, but it is not due to lack of supervision. Based on the investigation it has been determined the allegations are UNFOUNDED meaning that the allegations were false, could not have happened or are without a reasonable basis. The complaint has therefore been dismissed. An exit interview was conducted a copy of the report provided to the administrator.