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Inspection visit

complaint

RIVERSIDE COUNTRY HOMELicense 1150027911 citation on this visit
1 citation recorded

Inspector’s narrative

What the inspector wrote

Licensing Program Analyst (LPA) Hiratsuka, conducted this unannounced complaint visit. LPA inteviewed the staff on duty. The incident in question involved an Ombudsman, who has the authority to visit residents at any time unannounced, was refused entry by staff on duty. Today, LPA conducted interviews and found out the person working the day of the incident refused entry due to a miscommunication of identiy and the person working was protecting the residents. Administrator stated all staff have been informed about the ombudsman program since the incident. Based on the information gathered through interviews, LPA was able to determine that the allegation is substantiated. Therefore, the Department finds the allegation to be Substantiated. A finding that the complaint is Substantiated means that the allegation is valid because the preponderance of the evidence standard has been met. Please see 9099-D for the deficiency cited. Appeal rights left with administrator

Citations

1 citation recorded*CCLD

What does Type A vs Type B mean?

Type A. Serious citation. Imminent or substantial risk to children. The regulator requires corrective action immediately and may impose a civil penalty.

Type B. Lower-severity citation. Corrective action required, no imminent risk. The regulator monitors compliance on the next visit.

  • 87468.1(a)(11)Type B

    Personal Rights of Residents in All Facilities. Residents in all residential care facilities for the elderly shall have all of the following personal rights: To have their visitors, including ombudspersons and advocacy representatives, permitted to visit privately during reasonable hours and without prior notice, provided that the rights of other residents are not infringed upon.This requirement not met as evidence by a caregiver not allowing an ombudsman entry to the facility, which poses a potential health and safety risk to resident in care.

FAQ · About this visit

Common questions about this visit

What happened during the November 12, 2025 inspection of RIVERSIDE COUNTRY HOME?

This was a complaint inspection of RIVERSIDE COUNTRY HOME on November 12, 2025. 1 citation were issued: 1 Type B.

Were any citations issued to RIVERSIDE COUNTRY HOME on November 12, 2025?

Yes, 1 citation was issued (0 Type A, 1 Type B). The first citation was for: "Personal Rights of Residents in All Facilities. Residents in all residential care facilities for the elderly shall have ..."

What type of inspection was this?

This was a complaint inspection. Complaint inspections are triggered when someone reports a concern about the facility to CCLD.

SourceView on CCLDView original report

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Data from CCLD public records. Last updated . If you believe any information is inaccurate, report it here.