complaint·February 11, 2025

At approximately 2:15PM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to open an investigation into the above allegations. LPA met with Administrator Stiivi Aguilar, toured the building and interviewed residents. LPA observed food stores in the facility which met requirements. Facility pantry is stocked and the kitchen refrigerators and freezers were full. LPA spoke with residents about the process to get snacks. LPA was told they only need to ask and snacks are provided. LPA spoke with Administrator about the various pests. Administrator said the issue comes and goes throughout the year. He said when pests are observed, they put out traps. LPA did not observed evidence of pests during this visit. Upon arrival, LPA observed the thermostate inside the facility was set to 70 degrees. LPA verified with a thermometer and found the temperature to be 70.5 degrees. LPA observed there was a musty odor when the heater was on during this visit. Administrator removed the air filters for the heater and found the filters were in need of changing. The filters were removed during the visit and the odor disappeared. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.