complaint·January 20, 2026

At approximately 11:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegation. LPA met with Executive Director Larona Farnum, interviewed staff and reviewed records. Based on interviews conducted and records reviewed, facility has assisted with obtaining medical and dental care for residents. LPA reviewed the appointment book and observed multiple scheduled appointments. LPA reviewed facilities transportation records and observed facility has scheduled days of the week to transport residents to medical and dental appointments. When a resident needs a different day, the facility works with the resident to find an alternative mode of transport. Based on interviews conducted and an inspection of residents beds, LPA did not find evidence to support the allegation that residents beds were not in good condition. LPA reviewed the facility call log records. LPA observed response times averaged approximately 3 minutes. LPA toured the facility and did not observe any areas that were malodorous. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.