complaint·May 12, 2025

At approximately 11:30AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced to conduct an investigation into the above allegation. LPA met with Administrator Jennifer Hall, reviewed records and interviewed staff. LPA received copies of documents. Based on documents reviewed and interviews conducted, LPA did not find evidence to support that the personal rights of residents were violated. LPA reviewed pendant call logs and observed staff response times averaged 5 minutes or less. Interviews conducted did not support that staff removed a residents pendant or placed it out of reach to restrict resident from using it. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is Unsubstantiated.