Office review·September 21, 2023

At 10:00AM, Licensing Program Manager (LPM) Bethany Moellers, Licensing Program Analyst (LPA) Chris Arnhold, Executive Director Charmin Bailey and Executive Corporate Nurse, Teresa Oliveri met virtually to discuss areas of concerns with the operation of the facility. Items discussed included: -Staffing to ensure residents rights are not violated. -Reporting requirements. -Updating resident care plans. -Staff training regarding resident behaviors. LPA was informed Administrator on record Pamela Chapman is no longer with the company. LPA requested Licensee to submit documentation of a new Administrator be sent to CCL. Licensee to submit requested documents by 09/29/2023. LPA Requested the facilities entire Plan of operation. Plan to be submitted to CCL by 09/29/2023. The Technical Support Program (TSP) was discussed and offered. Executive Director and Executive Nurse agreed the support would be welcome. A referral will be made by LPM. This report was emailed to the Executive Director for signature. Original signature on file.