complaint·December 18, 2023

R1 does not receive additional services from the facility. R1 is being charged the basic rate and has not been charged additional fees while living at the facility. This agency has investigated the above allegations. We have found that the complaint was unfounded, meaning that the allegations were false, could not have happened and/or are without a reasonable basis. Based on interviews conducted and records reviewed, the facility abided by the admission agreement and contact information regarding R1. The facility did not disclose information regarding R1 to persons that were not approved by R1. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are Unsubstantiated.