Incident investigation·January 9, 2024

At approximately 8:15AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility unannounced, to conduct a case management visit in regards to several SOC 341, Report of Suspected Dependent Adult/Elder Abuse, forms. LPA met with Administrator Charmin Bailey, interviewed staff and reviewed records. Based on records reviewed, there have been several incidents in the memory care section of the facility between residents. The incidents varied from yelling and pushing to one where a resident fell to the floor and was then kicked by another resident. Staff were nearby at each incident and separated the residents and assessed them for injuries. LPA reviewed care plans and assessments and found the facility has made adjustments to the care plans to prevent these behaviors. LPA reviewed staffing schedules and observed there have been two caregivers and one medication technician present. LPA observed notes posted for staff stating at least one staff should be in the common areas at all times and reminders to redirect residents when needed. LPA received copies of documents. LPA received an SOC 341 regarding a former staff that was reported to have taken a resident to a bank to withdraw money. The staff left employment in November 2023. The information regarding the bank visit was reported 12/29/2023. LPA received copies of employee file and will request follow up with Law Enforcement. No citations issued during this visit.