complaint·February 12, 2025

At approximately 10:00AM, Licensing Program Analyst (LPA) Chris Arnhold arrived at this facility uannounced to conduct an investigation into the above allegation. LPA met with Executive Director Roger Endert and reviewed records. Based on records reviewed and interviews conducted, Licensee did not issue a refund to residents responsible party within the timeframes provided in Title 22 regulation and the Health and Safety code. Resident passed away on 10/08/2024 and all personal belongings were removed from the premise on 10/14/2024. To date, responsible person has not received a refund. Based on the Departments investigation, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. Deficiencies are cited from the California Code of Regulations (CCRs), and/or the Health and Safety Code. Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment. This report was reviewed with Roger Endert and Appeal rights were given.