complaint·June 28, 2023

Licensing Program Manager (LPM) Denise Powell conducted an unannounced complaint visit to follow up on the above allegations. LPM met with facility Manager Gabriela Zamora and reviewed basic elements of the complaint. During today's visit, LPM toured facility including resident rooms, elevator areas and stairways and other common areas; interviewed staff and residents and then delivered findings. Elevators were observed as non-operational, with signs posted indicating disrepair. Interviews with staff and residents confirmed elevators have been non-operational for several months, since late 2022 due to needed repairs despite assurances from licensee that contracted work was in place. Outside sources have expressed concerns over impact on residents, potential safety risks and not maintaining a comfortable environment as required. Downstairs bathroom toilet was also observed as non-operational. Based on evidence obtained during visit, both allegations are substantiated. Deficiencies are cited on LIC 9099-D, per CCL Title 22 regulations. Plans of correction were jointly developed with Manager Zamora, and a paper copy of this report was provided along with Licensee Rights, with emailed reports sent for facility records.