complaint·August 16, 2023

assistance with showers and was assigned showers every Tuesday and Saturday. Shower logs for May 2023, July 2023, and August 2023 indicated that R1 was showered about once a week but often refused. Records for June 2023 showed R1 self-showered, but staff interviews indicated R1 was assisted with showers and refused some days. Interview with residents who interacted with R1 indicated that R1 frequently refused showers. The allegation is found to be UNSUBSTANTIATED. It was also alleged that facility did not create a safe environment. Specifically, it was alleged that Resident 2 (R2) hit Resident 3 (R3). Resident 4 (R4) witnessed the incident and confirmed that R4 did hit R3. R4 stated that staff were not present. R4 indicated that R3 normally did not have aggressive behavior. House Manager was aware of the incident and had staff create an incident report on March 7, 2023. House Manager spoke to R2 about their behavior and did not have another incident of aggressive behavior until August 2023. On August 3, 2023, staff witnessed R2 in an altercation with another resident. House Manager stated, and documented, that R2 was told that continued aggressive behavior would result in an eviction notice. Based on the evidence obtained, the allegation is found to be UNSUBSTANTIATED. It was also alleged that staff did not treat resident with respect, specifically that staff laughed at R3. Interviews with R3 indicated that staff had not laughed at them or treated R3 in a disrespectful way. Based on the evidence obtained, the allegation is found to be UNSUBSTANTIATED. Based on the evidence obtained, the allegations are found to be UNSUBSTANTIATED, meaning that although the allegations may have happened or may be valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. An exit interview was conducted with House Manager; a copy of this report and Licensee's Rights (LIC9058) were provided. [Continued from LIC9099, Page 2 of 2]