complaint·May 22, 2024

[Continued from LIC 9099] Regarding the allegation that resident rooms do not have a working auditory signal system, LPA conducted a walk through of the facility and observed working signal systems in rooms that were toured. LPA observed some empty rooms that were being renovated that did not have signal systems although there were no residents residing in those rooms. Interviews with staff revealed that signal systems are in working order and are in all resident bedrooms. Interviews with residents did not avail any concern in regards to signal system. Regarding the allegation for lack of sufficient staffing to meet resident’s needs, it was reported that there is a staff shortage and residents are not getting proper assistance. Interviews with facility staff revealed no issues with care and supervision. Interviews with residents revealed no concerns for residents not getting their needs met. Interview with Outside Source (OA) revealed concerns for lack of staffing. Insufficient evidence to substantiate allegation due to conflicting statements in regards to staffing. Based upon the foregoing, the above listed allegations are unsubstantiated. This finding means that the preponderance of the evidence standard has not been met and the allegations are not valid. No deficiencies were cited today. An exit interview was conducted with Manager Gabriela Zamora. A copy of this report along with licensee rights (LIC 9058) was provided to Manager whose signature below verifies receipt of these rights.