complaint·February 11, 2026

It was alleged that the licensee charged residents above the SSI rate. The Department’s investigation included review of records and interviews with staff. Investigation revealed that staff provided a signed notice to residents dated December 13, 2025, notifying them of an increase in the monthly rate, which would become effective on January 1, 2026. The notice included an increase in the monthly rate to $1626.07. This was in excess of the maximum allowable rate of $1444.07 for SSI/SSP residents. Interview with the Administrator yielded contradictory statements as the Administrator denied signing the notice or that it was provided to residents. This was inconsistent with other staff interviews which corroborated the allegation. It was alleged that the Licensee did not ensure that residents were provided with their Personal and Incidental funds. Investigation revealed that residents received SSI, which includes an amount which must be provided to the recipient as a Personal and Incidental (P&I) Needs allowance. Interviews with staff, including the Administrator, yielded conflicting statements regarding how the cash is maintained and disbursed but revealed that P&I funds were received via direct deposit and/or paper checks and were deposited into a bank account. Review of facility records revealed that P&I ledgers were not consistent with cash on hand. Interviews with residents revealed some residents were unaware that P&I was received by the licensee for their disposal. The Department has investigated the above-mentioned allegations and has found that based upon the evidence obtained during the investigation, including record review, interviews, and observations, there is sufficient evidence to prove or corroborate the allegations. Therefore, these allegations have been deemed substantiated. Deficiencies have been cited in accordance with California Code of Regulations, Title 22. An exit interview was conducted with Medtech, Veronica Valadez, and a copy of this report, along with Licensee Rights (LIC 9058 01/16), were provided to Veronica Valadez. Their signature on this form acknowledges receipt of these rights.