Complaint·May 29, 2025

Licensing Program Analyst (LPA) J. Duarte and Shawna Doucette arrived at the facility unnounced to conduct a 10-day complaint investigation. LPAs met with administrator (AD) Rochelle Balaban. LPAs interviewed AD. LPAs reviewed and obtained copies of residents roster for assisted living and skilled nursing. Based on interviews and records review, R1 has never resided in the facility. This agency has investigated the complaint alleging; staff handled resident in a rough manner causing injury and that staff are not positioning resident in their bed according to physician's instructions, found that the complaint was UNFOUNDED, which means it could not have happened, and/or, it without a reasonable basis; therefore, we have dismissed the complaint. An exit interview was conducted with AD, and a copy of this report was provided.