Complaint·April 14, 2023

On 04/14/23, Licensing Program Analyst (LPA) M. Yang arrive unannounced visit to deliver the findings on the above allegation. LPA was greeted by Licensee Marguerite Bruton and was granted entry. During the course of the investigation, LPA obtain record and conducted interviews. A copy of Admission Agreement was requested by letter by responsible party. Licensee stated no copy was provided to resident’s responsible party. Licensee stated a check was mailed late December 2022 to early January 2023. The responsibility party have not received the check that was mailed for the refund for the prorated amount after resident death. Based on records reviewed and interview conducted, the preponderance of evidence standard has been met, therefore, the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6, Chapter 6 are being cited on the attached LIC 9099D. An exit interview was conducted, and a Plan of Correction was reviewed and developed with Licensee. A copy of this report and appeal rights was provided to Licensee.