Complaint·August 17, 2023

On 08/17/23, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct initial complaint investigation. LPA introduced self, stated the purpose of the visit, and met with Executive Director Irma Langston. During the course of the investigation, LPA conducted tour of facility, reviewed records, and interviews were conducted. The facility have continuation monthly pest control service and weekly bedroom check for ants on regularly basis since January 2023. Based on observation, records reviewed, and interviews which were conducted, therefore, the allegation above is founded to be UNFOUNDED. We have therefore dismissed the complaint. An exit interview was conducted, and a copy of this report was provided to Executive Director, whose signature confirm receipt of this report.