Complaint·November 12, 2024

On 11/12/2024, Licensing Program Analyst (LPA) Walton arrived unannounced to commence a complaint investigation. LPA was granted entry to the facility, introduced self, and requested to meet with the Administrator. LPA met and disclosed the purpose of the visit with Administrator, Jose Cortez. LPA conducted interviews with Administrator and reviewed records. Interviews revealed that all residents are independent in toileting. Physician reports indicate that residents do not need assistance with self-care including toileting. Administrator stated that all residents in care are scheduled to have an annual medical assessment completed within the next few weeks. This agency has investigated the complaint alleging: Staff left resident soiled for an extended period. We have found that the allegation is UNFOUNDED, meaning that the allegation was false, could not happen or without a reasonable basis. No deficiencies issued during today's inspection. Exit interview conducted. A copy of this report was discussed and provided to Administrator, Jose Cortez, whose signature on this form confirms receipt of this document.