Complaint·August 17, 2021

Licensing Program Analyst (LPA) Lady Cabrera conducted the complaint investigation visit to the facility. During the course of this investigation LPA interview staff and reviewed facility records relevant to the complaint investigation. There is no preponderance of evidence to prove the violations (Facility staff is mismanaging resident's money, Facility staff is chemically restraining resident, Facility staff is not ensuring residents have access to an adequate amount of liquids, Facility staff are not properly supervising residents) occurred as alleged by the complainant. This agency has investigated the complaint alleging the above violations. We have found that the complaint was unfounded, therefore we have dismissed the complaint. Administrator was provided with the LIC9099. Exit interview conducted.