Complaint·August 15, 2022

Licensing Program Analyst (LPA) K. Kaur and Licensing Program Manager S. Moua conducted an initial complaint inspection to open the complaint. LPA and LPM met with Administrator Ramona. Findings were delivered. The Department has interviewed staff and residents, toured the facility, and reviewed records. Residents’ medical supplies are from medical supply companies via insurance or families. Residents who request it will keep their supplies in their rooms. Residents with memory care will have their supplies kept, track, and inventoried by the facility. Medical supplies room was toured, and supplies were labelled for residents. Facility has a resident’s council that meets every month. Residents were interviewed regarding personal rights and care. There have been no specific incidents regarding staff handling residents roughly, speaking inappropriately to resident, or retaliation. The above allegations are Unsubstituted. Exit Interview was conducted.