Complaint·November 15, 2023

Based on interviews, it is unknown whether or not staff are refusing to provide residents with food. Per interviews facility provides a serving of the original meal to residents, however for a second serving if facility runs out of the original meal residents are provided a peanut butter and jelly sandwich. Based on interviews and shower schedule, it is unknown whether or not staff are meeting residents shower needs. Based on interviews and record review although the AC needed to be repaired facility contacted AC repair company, offered to move residents to a unit with AC or offered residents a fan until the AC unit was fixed. Based on record review and interviews, it is undetermined whether or not the allegations occurred. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED. An exit interview was conducted and a copy of this report was provided. Based on record review and interviews, the preponderance of evidence standard has been met; therefore, the above allegations are found to be SUBSTANTIATED. Per California Code of Regulations, Title 22, Division 6, Chapter 8, a deficiency is being cited on the attached 9099-D. An exit interview was conducted with Activities Director Candaleria Carillo and a copy of this report along with appeal rights and plan of correction were provided.